Connection Issues

The TonTrader platform provides users with the ability to trade and earn through the Telegram messenger, making the process convenient and accessible.

However, in some cases, various connection difficulties may arise, most of which can be resolved with simple actions.

Common Connection Errors

The application does not start

Network connection error

Server error

Troubleshooting Recommendations

In such cases, the issue may be local and require specific actions on your device:

Use a stable internet connection (if using Wi-Fi, try reconnecting to a different network).

Try closing the TonTrader application and reopening it from the bot using the /start command.

Clear Telegram's cache (Settings → Apps → Telegram → Clear Cache).

Reinstall Telegram (if the "Update" option is available, install the latest version of the app).

Close unnecessary apps (they may consume RAM, affecting performance).

Restart your device (this can help resolve temporary issues and free up system resources).

If the above solutions do not help, it is recommended to contact TonTrader support at @TonTraderSupportBot.