Contacting TonTrader Support
TonTrader Support provides users with assistance in solving technical issues related to the application, answers questions about various aspects of using the platform, identifies difficulties and suggests ways to eliminate them.
How to contact support?
To contact TonTrader support use our telegram bot @TonTraderSupportBot.
You can ask questions, describe any difficulties you have encountered, or get information about various aspects of using the platform.
Our support team always strives to provide a prompt response to each request. However, we inform you that the maximum response time may be up to 24 hours.
Data for effective interaction with the support service:
Detailed description of the request
Providing detailed information about the request will not only speed up the process, but also improve the quality of service.
Device technical data
In case of technical difficulties, it is necessary to provide information about your device so that the support service can quickly identify the difficulty and offer an appropriate solution.
Device model
OS version
Telegram version
Do you use VPN?
Screenshots and videos
Providing visual materials helps to better analyze the situation and resolve it most effectively and promptly.
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